Client Services Supervisor

Altamonte Springs
May 2, 2015

The Operations team of Tourico Holidays, Inc is looking for a self-motivated, driven experienced supervisor to oversee a fast paced call center environment. The successful candidate will be highly organized and have the ability to motivate and develop a team.

  •  Intermediate Windows/Microsoft programs
  •  GDS system experience preferred (or Amadeus, Galileo)
  • 1 year of travel agency or customer service experience (hospitality industry preferred)
  • 1 year of supervisory experience
  • Experience working in a call center
  • English, both spoken and written
  • Second language – Spanish required

We operate a 24/7 call center. Candidates must be willing to work a flexible schedule to include nights, weekends, and holidays.

  • Track and monitor the teams progress as well as oversee workflow and workloads
  • Supervisor will be responsible for KPI’s and weekly report cards of staff
  • Work closely with the FIT and Supplier Support Manager to create, implement and maintain department procedures and activities
  • Ability to analyze a problem and recommend a solution in line with the business requirements
  • Strong verbal and written communication skills
  • Passion for travel

 


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